Terms and Conditions

Booking & Payment terms:

• All treatments must be pre-paid at the time of booking.
• Payments can be made via our online booking system using a credit card, debit card, or PayPal.
• We do not accept cheques. Gift vouchers or cash payment can be made or used in clinic. Gift vouchers have a 12 month issue date.

Treatment Validity:

• Once a booking has been made, the appointment must be taken on the arranged ‘appointment date’, and block booking packages used with in 12 months.
• When booking a course of three treatments: All three sessions must be taken within 12 weeks from the date of your first treatment.
• Sessions are non-transferable and must be used by the same individual.
• Our treatment packages must be paid for in full at the time of booking to benefit from the discounted rates.

Colon Hydrotherapy Packages:

• All three/six sessions must be taken within 12 months from the date of your first treatment.
• This is a discounted package and is non-refundable, except in the event of pregnancy where we will extend your treatments as pregnancy in deemed a total contradiction to colonic.
• Non-Transferable: Any package purchased is for your use only and cannot be transferred to another person.

Cancellation Policy Terms:

We understand life can be unpredictable. However, to ensure fairness and sustainability for our practitioner and other clients:

• We operate a non-negotiable 48-hour cancellation policy for standard appointments. A minimum of 48 hours (two full working days) notice is required to cancel or reschedule an appointment without incurring charges.
• For appointments lasting three hours or more, three working days’ notice is required.
• Working days are defined as Monday to Friday, 9 am to 5 pm.
• If you arrive late and we believe it would impact the quality of your treatment, we reserve the right to cancel the appointment and charge in full.

Late Cancellation Fees:

• Cancellations made with less than 48 hours’ notice: 100% of the list price.
• Same-day cancellations or no-shows: charged in full.

Please do not request a refund outside of the policy, as refusal may offend, and that is never our intention.

Cancellation due to sickness:

• If you become unwell, please notify us as soon as possible.
• If we are able to fill your slot, you may not be charged in full.
• If we cannot fill the slot, our standard late cancellation policy applies.

Tamworth Colonic Clinic is not responsible for the results or recommendations provided by third-party testing companies.

No refunds will be issued once payment for testing has been made and your commitment confirmed.

We reserve the right to refuse to treat any client if we feel necessary.

If you fail to disclose important medical information that may be a contraindication to a colonic hydrotherapy treatment then ‘Tamworth Colonic Clinic’ will not be held responsible in any way.